Most people don’t like conflict and many actively avoid it. But, like it or not, we all need to deal with it at work. This workshop provides practical skills that can be implemented instantly, giving you back control of the situation.

Gain an understanding of your natural conflict resolution style – its benefits and limitations, and how the other styles can be used in different situations.

Stephen Covey in his book ‘The 7 Habits of Highly Effective People’ puts forward the idea that every conflict holds within it the seeds of a potential ‘win/win’ solution. If only all parties can play the win/win game! This course explores how the win/win mindset can make a real difference in resolving any conflict.

A key practical tool to take away from this course is ‘The Cookbook Recipe’, which outlines a simple 4-step process on how to have a difficult conversation with someone. Its effectiveness is assured.