Smile! Winning Telephone Skills
Smile! Winning Telephone Skills
You’ve got 7 seconds to impress someone at the beginning of a phone call – let’s make
each one count!
In this course you’ll learn how to communicate clearly, concisely and professionally on the
telephone, no matter who is on the other end or what variety of enquiry they have. We’ll talk
about correct language, tone, dealing with challenging enquiries, questioning techniques and
much, much more.
You’ll discover how to be remembered for all the right reasons and create raving fans for your
organisation.
This is an interactive workshop – we’ll teach you the skills, show you how they’ve been
used practically “out in the wild”.
Communication
About The Program
You’ve got 7 seconds to impress someone at the beginning of a phone call – let’s make
each one count!
In this course you’ll learn how to communicate clearly, concisely and professionally on the
telephone, no matter who is on the other end or what variety of enquiry they have. We’ll talk
about correct language, tone, dealing with challenging enquiries, questioning techniques and
much, much more.
You’ll discover how to be remembered for all the right reasons and create raving fans for your
organisation.
This is an interactive workshop – we’ll teach you the skills, show you how they’ve been
used practically “out in the wild”.
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